Use cases
Knowledge workflows for firms that sell expertise
Three sectors, three workflows, one platform. Each story below is a fictional composite drawn from the patterns we design for every day — consulting, engineering and professional services.
Consulting firms
Win the work with everything you’ve already done
A consultancy’s greatest asset is twenty years of engagements — and its greatest inefficiency is that almost none of it is findable. Proposals start from scratch, pricing precedents live in retired partners’ memories, and the perfect case study exists but nobody knows who staffed it.
What changes
- Proposal research time down from days to hours
- Higher win rates on repeat-sector bids
- Pricing decisions grounded in firm-wide precedent
The workflow
- 01
The RFP lands
A healthcare client requests a cost-reduction programme proposal. The bid team opens KnowledgeHub and asks: “healthcare cost reduction engagements since 2022, NHS and private”.
- 02
Precedents assemble themselves
Within seconds: four relevant case studies, the delivery teams who ran them, anonymised deliverables, and the pricing models used — each with permission-checked access and a named contact.
- 03
Pricing with evidence
The retainer-versus-project analysis surfaces automatically, giving the partner a defensible margin position instead of a guess.
- 04
Staffing from real expertise
Expertise finding identifies the consultants with demonstrated — not merely claimed — sector experience, ranked by recency and depth of contribution.
Engineering companies
Thirty years of design decisions, one question away
Engineering knowledge hides in drawing archives, calculation sheets, supplier bulletins and site photographs. When a fault appears, the investigation re-walks ground someone already walked a decade ago — because the trail was never connected.
What changes
- Fault investigations measured in hours, not months
- Design decisions traceable to their original evidence
- Retiring expertise captured before it leaves
The workflow
- 01
A fault pattern emerges
Coastal turbines report accelerating gearbox bearing wear. An engineer searches “gearbox bearing failure coastal” and crosses thirty years of field reports, design calculations and maintenance logs in one result set.
- 02
AI Discovery joins the dots
Discovery surfaces a 2021 supplier bulletin describing the same wear signature in a different fleet — a document no search term would have found — plus the four engineers whose analysis underpins the firm’s reliability knowledge.
- 03
Standards stay honest
A contradiction alert flags that Engineering Standard 14.2 and the 2024 materials bulletin specify different tolerance bands. Both owners are notified before the next design review.
- 04
The lesson is captured
The investigation becomes a structured wiki article — findings, evidence, lineage — automatically linked to the assets, projects and standards it touches.
Professional services
Institutional memory that outlives the leavers
Law firms, accountancies and advisory practices bill for expertise, then watch it walk out of the door. Precedents age quietly in personal folders, conflicts knowledge lives in heads, and onboarding re-teaches what the firm already documented somewhere.
What changes
- Non-billable search time sharply reduced
- Precedent reuse becomes the default, not the exception
- Onboarding compressed from months to weeks
The workflow
- 01
A matter begins
A new joint-venture matter opens. The team searches “joint venture conflicts precedent” and receives the policy, register entries, past memos and a precedent pack — permission-aware for each viewer.
- 02
Knowledge stays current
Review cycles nudge owners before guidance goes stale; contradiction detection flags where two offices have drifted into different house styles.
- 03
A partner retires
Their frameworks, checklists and client histories remain discoverable, attributed and maintained. Expertise finding shows where their knowledge concentrated, so the firm captures it deliberately — not accidentally.
- 04
Trainees ramp in days
New joiners explore structured knowledge bases that mirror the firm: practice spaces, verified articles, provenance on every page, and the same search the partners use.
Which workflow looks like your firm?
Tell us your sector and the question your people ask most. We'll design the workflow together — before you commit to anything.